Privacy Policy

We are very delighted that you have shown interest in The Live Piano Experience. Data protection is of a particularly high priority for us especially with the coming implementation of GDPR.  The use of the Internet pages of the The Live Piano Experience is possible without any indication of personal data; however, if you want to enquire directly about our services via our website forms, processing of personal data could become necessary.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the UK data protection laws. By means of this data protection declaration, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, we want to help you understand the rights to which you are entitled under these acts.

As the controller, the The Live Piano Experience has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone or in person (verbally).

1. Definitions

Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, [Business name & other trading names] also called “The Controller”.
  • “you”, “the user” refer to the person(s) using this website also called the “Data Subject”.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner’s Office.
  • Cookies mean small files stored on a users computer or device.
  • Personal data means any information relating to a data subject.
  • Processing is any operation or set of operations which is performed on personal data.
  • Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information.
  • Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
  • Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.  Explicit opt-in opportunities will be given if your data is to be used in any marketing exercises but at the time of writing The Live Piano Experience only uses your data to communicate directly with the data subject regarding the provision of services specified in the original inquiry.

2. Our Name and Address

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

The Live Piano Experience

28 Merton Grove

M29 7HT Manchester

United Kingdom

Phone: 01942 886280



3. Collection of general data and information

The website of the The Live Piano Experience collects a series of general data and information when you use the website. This general data and information are stored in the server log files. Collected may be (1)

  1. the browser types and versions used,
  2. the operating system used by the accessing system,
  3. the website from which an accessing system reaches our website (so-called referrers),
  4. the sub-websites,
  5. the date and time of access to the Internet site,
  6. an Internet protocol address (IP address),
  7. the Internet service provider of the accessing system, and
  8. any other similar data and information that may be used in the event of attacks on our information technology systems.

When using these general data and information, the The Live Piano Experience does not draw any conclusions about the data subject. Rather, this information is needed to

  1. deliver the content of our website correctly,
  2. optimise the content of our website as well as its advertisement,
  3. ensure the long-term viability of our information technology systems and website technology, and
  4. provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, the The Live Piano Experience analyzes anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

4. Contact possibility via the website

The website of the The Live Piano Experience contains forms that enables a quick electronic contact to us, as well as direct communication with us, which also includes a general address of the e-mail address. If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.

5. Routine erasure and blocking of personal data

We process and store the personal data only for the period necessary to achieve the purpose of providing you with information for:

  • the pre booking stage (price illustrations offers and quotes specific to the event you originally enquired about),
  • completion of our contractual obligations regarding the event you enquired about
  • and to fulfil our legal obligations related to financial accounting by law.

Once such time has elapsed we routinely review or erase any information stored.  We do not share this information with 3rd parties unless required to by law – for example during our accounting process or if instructed to by a legal authority.

6. Rights of the data subject

The GDPR provides the following rights for individuals:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

The Live Piano Experience supports your rights under the GDPR – please contact us by email should you wish to exercise any of these rights.

The Right of access

All clients can access their information though our client portal please contact us for more information.

The purposes of the processing

In our case we only use your data explicitly for answering enquiries and providing pre-booking information and subsequently fulfilling our obligations in relation to the event the data subject initially registered interest in (i.e. performing at an event). When processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR

The categories of personal data concerned

We do need email addresses, names, event dates and locations as basic level of data in order to successfully complete bookings.  As previously stated this information is strictly for use in carrying out the booking and will not be used for marketing unless we gain explicit confirmation from you (the data subject) first.

We Do not share your identifying data with 3rd parties for any reason at this time and explicit consent in line with GDPR would be obtained before we did.

We do however store you data with secure 3rd party apps designed specifically for this task.  All communication and data passes through 17hats which is our selected customer relation management (CRM) system.  This is secured to the industry standard AES-256 encryption algorithm and connection to it is encrypted and authenticated, using:

  • the TLS 1.2 protocol
  • ECDHE_RSA with P-256 (a strong key exchange)
  • a strong AES_128_GCM cipher

Access to the data stored within this CRM is limited to the directors of The Live Piano Experience and restricted by a strong password all intended to maximise data security.

For more info on this CRM visit

Our email client is Google G-Suite which is again restricted to members of The Live Piano Experience.

We regularly undertake an information audit to find out what personal data we hold.  Any information not directly relevant to bookings or enquiries with us is deleted.

You right to lodge a complaint with a supervisory authority.

You  have the right to complain if you think your data is not being used inline with your rights under the GDPR or other UK data protection laws.  We suggest that as this may be an oversight the first step could be informing us (as data controller) and we will endeavour to rectify the situation.  If this does not satisfactorily remedy the situation you have the right to take it to the Information Commissioners Office more information can be found at

7. Data protection provisions about the application and use of Social media platform (integrations)

On this website, we have integrated links to Facebook. Google+, Youtube, Twitter, Pinterest and Instagram

We recommend you familiarise yourself to those companies’ privacy policies.

When viewing the pages of our website into which a  plug-in of the above networks are integrated, your web browser is automatically prompted to download a display of the corresponding companies component. These networks may be made aware of what specific sub-site of our website you visited.

If you are logged in at the same time on these social media platforms, they may detect which specific pages you have visited. This information is collected through the social media component and associated with your respective account. If you click on one of the buttons integrated into our website, e.g. the “Like” or “+1” button, or if you submit a comment, then these social media companies may match this information with your personal user account  and store the personal data.

These social media companies always receive, through their components on our site, information about your visit to our website, especially if logged in at the same time on their sites during the time of browsing. This occurs regardless of whether you click on the social media component or not. If such a transmission of information to these social media companies is not desirable, then you may prevent this by logging off from their account before visiting our website.

8. Data protection provisions about the application and use of Google Analytics (with anonymization function)

On this website, we have integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites. A web analysis service collects data such as the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.

The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information,  to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.

Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyze the use of our website. When viewing our site your Internet browser  will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure,  Google gains knowledge of personal information, such as the IP address of the data subject to understand the origin of visitors and clicks, and subsequently create commission settlements.

The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the data subject. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America not by us. Google may pass these personal data collected through the technical procedure to third parties.

You will be informed of the existence of cookies upon visiting our site and freely make the choice to accept them if you continue browsing, additionally you have the option to prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on your computer/device. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.

Further information and the applicable data protection provisions of Google may be retrieved under and under Google Analytics is further explained under the following Link

9. Data protection provisions about the application and use of Google-AdWords

On this website, we have integrated Google AdWords.

The purpose of Google AdWords is the promotion of our website by the inclusion of relevant advertising on the websites of third parties and in the search engine results of the search engine Google and an insertion of third-party advertising on our website.

If you reached our website via a Google ad, a conversion cookie is filed on your computer/device. The definition of cookies is explained above. A conversion cookie loses its validity after 30 days and is not used to identify the data subject. If the cookie has not expired, the conversion cookie is used to check whether certain sub-pages were called up on our website. Through the conversion cookie, both Google and the ourselves can understand whether a person who reached an AdWords ad on our website generated sales.

The data and information collected through the use of the conversion cookie is used by Google to create visit statistics for our website. These visit statistics are used in order to determine the total number of users who have been served through AdWords ads to ascertain the success or failure of each AdWords ad and to optimize our AdWords ads in the future. Neither our company nor other Google AdWords advertisers receive information from Google that could identify the data subject.

The conversion cookie stores personal information, e.g. the Internet pages visited by the data subject. Each time we visit our Internet pages, personal data, including the IP address of the Internet access used by the data subject, is transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The definition and prevention of cookies has been outlined above.

10. Payment Method: Data protection provisions about the use of Stripe (integrated into 17hats) as a payment processor

On this website, there are no direct E-commerce facilities at this time.

However, as part of our booking procedure we will ask for card payments for deposits or balance payments.   For this purpose we use Stripe which is integrated into our CRM and communicated directly with you only to the email address you provided us with.   Stripe is an online secure payment service provider. Stripe is able to processes virtual payments from credit cards and debit cards whilst providing the payee with the security of an online payment. We do not see, record or keep any credit card information at The Live Piano Experience.

The operating company of Stripe is

185 Berry Street

Suite 550

San Francisco, CA 94107

If you wish to know more about Stripe and its security and compliance that can be found here

11. Legal basis for the processing

Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. If our company is subject to a legal obligation by which processing of personal data is required, such as for the fulfillment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).

12. Period for which the personal data will be stored

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.

13. Provision of personal data as statutory or contractual requirement; Requirement necessary to enter into a contract; Obligation of the data subject to provide the personal data; possible consequences of failure to provide such data

We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact any employee. The employee clarifies to the data subject whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.

14. Existence of automated decision-making

As a responsible company, we do not use automatic decision-making or profiling.


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